Privacy policy
What MealiePro and MacroDeck collect, why, who else handles it, and how to have it deleted.
Last updated: 16 September 2026
This policy covers MealiePro and MacroDeck — the same service under two names — including the web portals and the MealiePro mobile apps. The service is operated by Systemfy Infotech ("we", "us").
There are two kinds of people in the service, and this matters for how your data is handled:
- Practitioners — dietitians, nutritionists and coaches whose business (a "practice") subscribes to the service.
- Clients — people a practice invites so it can plan and track their nutrition.
If you are a client, your practice decides what it records about you and why, and we process that information on its behalf. Your practice is the first place to go with questions about your plan or your records.
What we collect
| Kind | What it includes | Where it comes from |
|---|---|---|
| Account details | Name, email address, phone number, password (stored only as a one-way hash) | You, or the practice that invited you |
| Health and nutrition | Weight and body measurements, goals, diet type, food preferences and allergies, health conditions, intake forms, lab reports you upload, progress photos | You and your practice |
| Plans and activity | Meal plans, food log entries, wellness tasks and streaks, appointments, questionnaire answers, course progress | You and your practice, as you use the service |
| Messages | Messages between you and your practice, and support tickets you send us | You |
| Billing | For practices: subscription and GST invoicing details. For clients: invoices your practice raises for its services | Practices |
| Technical | Sign-in times, pages and features used, device and browser type, IP address, error reports | Collected automatically |
We do not collect your location or your contacts, and the service contains no advertising.
How we use it
- To run the service: show your plan, record your log, deliver messages, send appointment and plan reminders.
- To let your practice coach you: everything in "Health and nutrition" and "Plans and activity" is visible to the staff of the practice you belong to, according to the roles that practice sets up.
- To keep the service secure and working: detecting abuse, fixing errors, measuring which features are used.
- To contact you about your account, and — for practitioners — about product updates.
We do not sell personal data, and we do not use it for advertising.
Who else handles it
We use a small number of service providers, each only to run the service:
| Provider | What for | What they receive |
|---|---|---|
| Hetzner (Germany / Finland) | Servers, database and file storage | Everything stored in the service |
| Hostinger | Sending email | Recipient address and message content |
| Sentry | Error reports | Technical details of the error, which can include the account involved |
| OpenAI | AI-assisted meal planning used by practitioners | Diet type, goal, calorie and macro targets, health conditions and the draft plan — not your name or contact details |
We may also disclose information when the law requires it.
Security
Data is encrypted in transit (HTTPS). Uploaded files — lab reports, intake forms, photos — are kept in private storage and are only reachable through the signed-in service. Each practice's data is kept separate from every other practice's. In the mobile apps, your sign-in token is kept in the device's secure storage.
How long we keep it
We keep your information while your account is active. When an account or practice is deleted, we remove its data from the live service. Invoices are kept for as long as tax law requires.
Deleting your account
- Clients — ask your practice to delete your record, or email support@mealiepro.com from the address on your account with the subject "Delete my account". We delete your account and the health, plan, log and message data attached to it within 30 days, and confirm by email.
- Practitioners — email support@mealiepro.com from the account owner's address. Deleting a practice deletes its clients' records too, so export anything you need first.
Some records we are legally required to keep — such as issued invoices — are retained for the period the law requires and then removed.
Your choices and rights
You can view and correct most of your details in the app under Profile. You can also ask us for a copy of your data, to correct it, or to delete it by writing to support@mealiepro.com. We reply within 30 days.
Children
The service is not intended for anyone under 18. A practice that coaches a minor must have the consent of a parent or guardian.
Changes
If we change this policy we will update the date at the top, and tell account holders by email when a change is significant.
Contact
Questions or complaints about privacy: support@mealiepro.com — Systemfy Infotech.